Terms and Conditions

Principal Terms & Conditions for Direct2Print Online Customers

In these Terms and Conditions “Direct2Print” means Direct2Print Limited as the supplier of the goods and services and the “Customer” means the person or Company that purchases the goods and services.

These conditions shall apply and govern any contract between Direct2Print and the Customer to the exclusion of any other conditions contained in any order form, letter, acknowledgement or any other document emanating from the Customer.

Direct2Print Web-based Trading
Direct2print makes available information, materials and products on the web site, subject to the following Terms and Conditions.

By accessing any part of this site, you will be deemed to have accepted these Terms and Conditions in full.

Direct2Print reserves the right to change these Terms and Conditions from time to time at its sole discretion.

A contract is only accepted and entered into after Direct2Print have confirmed the order and payment by the Customer has been accepted and confirmed.

Any questions or comments concerning these conditions of use should be directed to Direct2Print on 0800 0346 007.

Under the Consumer Protection (Distance Selling) Regulations 2000 the Customer has a statutory right to cancel the order before this point without any cost.

Any cancellation after the confirmation has been made must be by fax or email.

The Customer would then be entitled to a credit less any direct costs incurred by Direct2Print up to the point of cancellation.

Direct2Print reserves the right to refuse to undertake any particular order or supply any individual or company.


All prices, quotations and estimates can be adjusted by Direct2Print without any further notice.

Customised estimates or quotations need to be confirmed in writing and assigned a designated reference number.

All numbered estimates are valid for a period of 30 days from the date of issue.

All orders, estimates and verbal quotations shall not be binding unless confirmed by Transaction Phone Call, Fax or E-mail from Direct2Print after the Customer has supplied the files through the Internet delivery system and completed the appropriate Order Processing.

Direct2Print may cancel an order at any time prior to delivery upon notice to the Customer whereupon a refund of any monies paid for the relevant goods and/or services will be made at the earliest possible opportunity.

Delivery and Price Variations
Any time specified by Direct2Print is approximate only and is not legally binding unless the arrangement has been specifically agreed in writing by both parties and the relevant price premium has been added to the total cost.

If there is any delay in the delivery schedule when such an arrangement has been made, due to factors beyond the reasonable control of Direct2Print, the Customer needs to be notified and given the opportunity to cancel the order and seek a full and unconditional refund.

The refund shall be paid by the same method of payment that was used when placing the order.

Direct2Print shall have no liability for any loss (including loss of profit) costs, damages, charges or expenses caused directly or indirectly by the delay in the delivery.

Under no circumstances will Direct2Print be liable for any business related loss (which includes without limitation, any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure) as a result of either a breach of these terms by Direct2Print or any of their approved agents.

The limit of liability is the price of the job as agreed at the point of acceptance.

If delivery cannot be executed there may be an additional delivery cost added to the overall charges or the consignment may be returned awaiting further instructions from the Customer.


Any services shall be performed by appropriately qualified and trained personnel with reasonable care and diligence.

Any goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979 and as amended by the Sale and Supply of Goods Act 1994.

Upon delivery the Customer shall be required to check the condition and content of the goods and/or services immediately for any apparent defects.

The Customer shall have a maximum period of three days to notify Direct2Print in writing of any errors or shortages.

Direct2Print will do everything possible to resolve the problem at the earliest opportunity.

Any complaint will be thoroughly investigated after receiving the written notice and the Customer returning the defective goods for examination.

If the complaint against Direct2Print is valid and negligence against Direct2Print is proven we will reprint or refund the Customer the total cost of the job at the earliest opportunity.

Force Majeure

Every effort will be made to carry out the contract but it’s due performance is subject to cancellation by Direct2Print or to such variation as it may find necessary as a result of an inability to secure labour, materials or supplies or as a result of any Act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation or other cause beyond the control of Direct2Print.


Direct2Print may assign, licence or subcontract all or any part of its rights or obligations under the contract.

Governing Law

The contract is governed by English law and the English Courts shall have the jurisdiction to settle any disputes which may arise out of connection with the contract.

For further information regarding Terms and Conditions of trading refer to Direct2Print Ltd, 46 Hagley Road, Stourbridge, West Midlands DY8 1QD


Whilst Direct2Print endeavours to ensure that this site is normally available 24 hours a day, Direct2Print will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently and without notice.

Direct2Print delivery times do not make any allowance for days which are not normal working days – such as weekends, bank holidays or other public holidays.

Please note that Direct2Print offices and production are always closed in the period between Christmas and the first working day of the following New Year.

Any orders placed over this period will be processed on the first available working day of the New Year.


Unless otherwise stated, the copyright and any other rights in all material on this web site are owned by Direct2Print.

Except as specifically permitted in particular areas of this site, none of the information on this site may be reproduced in any form or by any means without prior written permission from Direct2Print.

No part of this site may be reproduced or stored in any other web site or included in any public or private electronic retrieval system or service without Direct2Print’s prior written permission.

The trade marks, logos and services marks (‘Marks’) displayed on this site are the property of Direct2Print, its licensor or other third parties.

You may not use any of the Marks without the prior written consent of Direct2Print or the third party who owns the relevant Mark.

Any rights not expressly granted in these terms are reserved.


Whilst Direct2Print endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Direct2Print does not accept any liability for error or omission.

Direct2Print shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Part of this site contains material submitted to Direct2Print by third parties.

Those third parties are responsible for ensuring that material submitted for inclusion on this site complies with national and relevant foreign law.

Direct2Print will not be responsible for any error, omission or inaccuracy in the material and reserves the right to omit, suspend or edit any material submitted to it.

Direct2Print accepts no responsibility for the content of any site to which a hypertext link from this site exists.

The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them.

Provision of a link does not imply any endorsement by Direct2Print of the relevant site.

Proof of sending an e-mail is not proof of receipt.

Direct2Print accepts no responsibility for non-receipt of information submitted through this site.


This web site is controlled by Direct2Print from its offices in England.

By accessing this site, you agree that all matters relating to your access to, or use of, this site will be governed by English law; and you agree to submit to the jurisdiction of the English courts with respect to such matters.

All disputes relating to any part of these Terms and Conditions will be referred to the Birmingham courts and the Customer will not be able to transfer any case to any other court without the express agreement of Direct2Print.

Direct2Print makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited.

Any person who chooses to access this site from other locations does so on their own initiative and is responsible for compliance with local laws.

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